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Our Service

Expert Virtual Assistants
Real Operational Relief

What’s Included

  • Appointment Scheduling
  • Patient Follow-Up Calls
  • Inbox/Call Management
  • Data Entry & EHR Admin Support
  • Prior Authorizations & Referrals
  • Insurance Eligibility & Benefits Verification

Virtual Administrative (VA) Support

Expert Virtual Staff. Seamless Integration. Elevated Healthcare Efficiency

At The Heaven Solutions, we bridge the gap between healthcare providers and top-tier virtual medical assistants (VMAs) to help you reduce operational costs, streamline workflows, and boost care quality. Our HIPAA-trained, U.S.-healthcare-savvy virtual professionals provide reliable support that scales with your practice’s needs, whether you're running a solo clinic or a multi-site group.

We don’t just fill roles, we build long-term partnerships that improve efficiency, reduce
administrative burden, and help healthcare professionals stay focused on delivering excellent
patient care.

Why Choose The Heaven Solutions

  • HIPAA-compliant, U.S.-trained professionals
  • 95% client retention rate across all specialties
  • 1500+ virtual staff successfully placed
  • Scalable and customized solutions based on your workflow
  • Seamless integration with your existing systems
Tailored Support for Every Medical Specialty
  • Patient scheduling & coordination
  • Insurance verification & billing support
  • Prior authorization & referrals
  • Medical transcription & documentation
  • Clinical inbox & phone support
The Heaven Solutions: Virtual Assistants That Make a Real Difference

Whether you’re in primary care, dentistry, behavioral health, or specialty medicine, our virtual assistants are trained to support your unique administrative needs.

  • Increase efficiency and reduce overhead
  • Streamline daily workflows and reduce stress
  • Improve service quality without growing in-house headcount
  • Maintain consistent communication with patients

Our Core Virtual Assistant Services

Appointment Scheduling

Our virtual assistants manage patient scheduling using your EHR or calendar system. We help reduce no-shows, optimize provider availability, and streamline appointment coordination across specialties.

Insurance Eligibility & Verification

Before each visit, we verify patient coverage and benefits. This proactive approach minimizes claim denials and improves patient satisfaction with accurate cost estimates.

Patient Follow-Up Calls

From post-visit check-ins to appointment reminders, we handle timely outreach to keep patients engaged and informed. All communication is documented in your system for continuity of care.

Inbox & Call Management

Our assistants triage and respond to patient calls, voicemails, and inbox messages. By managing volume efficiently, we ensure high-priority requests receive immediate attention.

Prior Authorizations & Referrals

We handle the end-to-end coordination of prior authorizations and specialist referrals, working directly with payers and providers to accelerate turnaround and minimize delays.

Data Entry & EHR Support

We enter patient intake data, update health records, and support clinicians with administrative, EHR tasks reduce burnout and allow for more face-to-face time with patients.

End-To-End Virtual Staff Management

Recruitment & Vetting

We handpick candidates based on education, experience, ethics, and healthcare knowledge. Only the top-tier assistants join your team.

Security & Privacy Controls

Encrypted workspaces, role-based access, and behavior monitoring ensure HIPAA compliance and data security.

Payroll & HR Management

Our HR team handles all administrative tasks related to compensation, benefits, onboarding, and offboarding.

Attendance & Performance Oversight

Live monitoring tools track time, productivity, and quality ensuring high accountability and trust in remote work.

Ready to Lighten Your Load?

Partnering with The Heaven Solutions gives you a clear path to full compliance and active network participation faster, smarter,
and stress-free

Virtual Administrative Support is the next step in building a flexible, resilient, and patient-centered practice. Let The Heaven Solutions connect you with the talent and tools you
need to thrive in today’s healthcare environment.

Let's Connect

The Heaven Solutions Onboarding Flow

Understand Your Practice Needs

Discovery Call

We begin with a quick call to learn about your current billing, credentialing, or admin challenges.

Custom Solutions, Clear Value

Tailored Proposal

We share a proposal tailored to your services, workflows, and expected outcomes.

Secure & Transparent Partnership

NDA & Contract

We formalize our agreement with HIPAA-compliant contracts and NDAs to ensure full confidentiality.

Meet Your Dedicated Support Team

Kick-off Meeting

We introduce your project manager and support staff, review timelines, and align on tools and systems.

From Planning to Action

System Setup & Go-Live

We configure your EHR access, start credentialing, and begin billing processes monitored from Day 1.

Awards & Honors

The awards won by our project.

Trusted by Providers Here's What They Say

Karen RCM Coordinator

“The virtual assistant we were matched with became a critical part of our front office. Scheduling is smooth, insurance checks are reliable, and our patients noticed the difference right away.”

Hassan DO, MD

“What I loved most was the zero hand-holding. The VA was trained, HIPAA-aware, and instantly blended into our system. We now run leaner without sacrificing service quality.”

James R. COO, CEO

“Inbox overload used to eat up our mornings. Since working with The Heaven Solutions, patient calls and messages are handled professionally, and we’ve freed up our in-house staff to focus on care.”

Evelyn james MD, OB/GYN

“Their admin support helped us scale across two new locations. The assistants are sharp, proactive, and fully in sync with our EHR workflows.”

Plan your first Discussion

Book a Free Consultation

Schedule Now

We handle the behind the scenes complexity so your team can focus on delivering care securely, efficiently, and with full confidence.

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